Frequently Asked Questions

Step into the world of hassle-free planning with our FAQ page’s comprehensive guide for your upcoming log cabin stay. We understand that having questions is natural, which is why we’ve compiled a list of the most common inquiries to ensure you have all the information you need at your fingertips. From check-in procedures to amenities offered, nearby attractions, and more, our FAQ covers it all. Let us guide you, so you can focus on creating unforgettable memories amidst the beauty of your rustic retreat.

Your Booking

Check in is anywhere between 3-7pm, please let us know if you wish to arrive later an 7pm. Please depart your cabin by 10am on departure day.

Subject to availability this can be pre-arranged with the Wimbish Hall Cabin team. There will be an additional cost for any check in’s before 3pm and check out times after 10am. Please get in touch to find out our current prices for this additional service.

On the day of arrival, you will receive a message with the key safe code. The key safe is located by the entrance of your cabin.

If you wish to cancel your booking, your deposit is non-refundable. If you cancel your booking within 8 weeks of arrival you will be refunded the remainder of your stay balance minus the non-refundable deposit. If you wish to cancel within 8 weeks of your stay you will be liable to pay the full amount for your holiday.

Full payment for your stay is due 8 weeks before arrival.

However, we’re happy to accommodate payment plans for your convenience. It is important to note that full payment must be made by the arrival date. Failure to do so will result in the cancellation of your booking, and any previous payments will not be refunded.

Facilities

Yes all the cabins have wifi and is accessible free of charge to all our guests during your stay.

Yes there is an EV charge point in the car park.

Yes, bath robes and slippers are provided to keep you warm and dry after a dip in the hot tub.

Yes towels are provided.

Yes, there is an honesty area on site where you can purchase logs, kindling, fire lighters, matches and charcoal.

All our cabins have their own private hot tub for you to enjoy during your stay. Upon arrival your hot tub will have been cleaned and have fresh water in. It is then your responsibility to light the fire and heat the water during your stay. Logs can be found in the car park so please help yourself. Within our welcome pack there are tips of how to light your fire to make it most efficient to heat the water. There is also an instructional video on how to heat your hot tub by simply scanning the QR code. Please only use the plastic neon-coloured cups which are supplied within your cabin when in the hot tub, no glass wear is allowed. 

Wimbish Hall Cabins provide everything you need to heat your wood burning hot tub. For step-by-step instructions on how to get started please click here

If you are staying with us for longer than 1 night and would like your hot tub cleaned and re-filled with fresh water, we will gladly assist you for an additional charge of £20. Please be mindful though that this whole process of emptying, cleaning and re-filling will take several hours so sufficient notice will need to be given, especially during busy periods (weekends and school holidays). Also, please be mindful that due to cleaning and refilling this will result in you having to heat the water again.

Upon request we can provide cots and high chairs for infants.

Yes we have a laundry cabin where guests are welcome to use the washing facilities as they wish we just ask that guests bring their own laundry detergent. Each cabin also have a washing line with pegs. 

Yes there is an ironing board and facilities in our laundry cabin to use as you wish.

Within your cabin you have a 2 ring hob, microwave, kettle and toaster. Then within your cabins private garden space you have a BBQ and fire pit to toast marshmallows. 

All our cabins have an under the counter fridge. Within the laundry cabin you will find a large fridge freezer and each cabin has there own freezer drawer space. The fridge in the laundry room is for staff use only.

Yes, all our cabins’ kitchens are fully equipped with pots, pans, coquetry, cutlery and all the utensils. You also have a 2 ring hob, fridge, microwave, kettle, toaster and a BBQ in your private garden. There are also plastic cups, plates, bowls and beakers for infants.

Each cabin will be have enough essentials like toilet roll, washing up liquid, bin bags etc for a couple of days on your arrival, after that guests will need to provide their own.

General

Certainly! Delight your loved ones with the perfect gift by purchasing our exclusive gift vouchers. These vouchers offer the flexibility to contribute towards a memorable stay at our charming log cabins or cover the entire enchanting getaway. You have the choice to secure a specific date for their retreat or leave it open-ended, allowing them to decide when to immerse themselves in the tranquility of our picturesque cabins. To purchase Gift Vouchers please contact us via email at info@wimbishhallcabins.com or call 07932 438028

Wimbish Hall Cabins can offer additional packages such as birthday packages and anniversary packages. Please get in contact for more information, prices and to book. 

All our cabins are on one level there is just one small step to access the cabin itself, please get in contact with the Wimbish Hall Cabin Team and a ramp can be provided if needed. All our pathways are flat over the whole site and suitable for wheelchairs. 

2 of our cabins are dog friendly so please book either our 1 bedroom Hedgehog cabin or our 2 bedroom Badger Cabin. There is a maximum of 2 dogs per cabin at any one time and there is an additional charge of £10 per dog per night. Please get in contact with us to add your dog onto your booking.

Yes all the cabins are fitted with air conditioning and heating so are suitable for all year round.

Our 1 bedroom cabins have a double bed bedroom and also have a double sofa bed in the main living area so can sleep the capacity of 4 people. Our 2 bedroom cabins have one room with a double bed and one room with twin beds, there is also a sofa bed in the main living area so can sleep a capacity of 6 people.

To respect the enjoyment of others, we ask that noise levels are kept to a minimum between the hours of 10pm and 10am. With the exception of New Year’s Eve and private events where the whole site has been let out quiet time can vary and be pre-arranged between the staying guest and the Wimbish Hall Cabin Team.

Under NO circumstances must fireworks be let off due to having horses and other animals on site.

Tesco, Aldi, B and M, Waitrose and a short drive further is a Sainsburys.

Check Availability

We have 5 newly built, fully furnished, luxury cabins available. Two 2 bed cabins and 3 1 bed cabins, which all have the capability of sleeping 4 people. Click below to check availability and book your stay today.